Account Manager

    • Job Tracking ID: 512891-708099
    • Job Location: Dallas/Remote, TX
    • Date Updated: October 21, 2019
    • Starting Date: ASAP
    • Job Type: Full-Time
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Job Description:

Position Overview:

The Client Services Account Manager will be responsible for leading the management of our client engagements. The ideal candidate will provide strategic and product consultation to our clients to maximize the impact of our program and create the conditions to expand our business. In addition, the team member will liaise with internal teams to communicate product needs, service requirements and ad-hoc client requests. In short, the ideal candidate will own day-to-day client relationships, identify client enhancement opportunities, and drive client satisfaction and retention. The end goal is creating value for our clients to retain, grow revenue, and cultivate a strong client referral foundation.

 

Responsibilities/Duties/Functions/Tasks:

  • Develop solid, trusted relationships with client program managers and executives and grow them over time
  • Understand and effectively communicate the technical parameters involved in our platform implementations
  • Gain a strong understanding of client deliverables, program methodologies, and servicing functions to be able to resolve issues and support the client’s ongoing needs
  • Identify additional business opportunities and establish relationships with stakeholders or potential stakeholders at the client to further those opportunities
  • Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.
  • Consistently manage client expectations, ensure delivery of the highest quality service, solicit and act on client feedback.
  • Work with the product team, managers, marketing, and team members from other departments dedicated to ensure the highest quality product is managed and all client needs met where appropriate
  • Liaise and advise on call center management inquiries

 

 

 

 

 

Experience and Skills:

  • Bachelor’s degree
  • 5+ years of relevant experience, including managing several complex clients, preferably in the Medicare and commercial health plan space
  • Experience with a technical platform as a solution for large organizations and health plans
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Capacity to multi-task and manage more than one client account
  • Ability to work and thrive in a team environment, focused on achieving results
  • Aptitude for data analysis and performing trend analyses

Core Competencies

  • Demonstrated skills in planning, organization and time management
  • Excellent written and verbal communication skills
  • Ability to communicate essential and potentially sensitive information in a personable yet professional manner via phone and email
  • Desire and ability to work both collaboratively as a team as well as individually
  • Ability to remain detail-oriented and organized under tight deadlines
  • Desire and ability to work both collaboratively as a team as well as individually
  • Willingness to travel 15-25%
  • Advanced computer software proficiency (MS Office, Tableau, Salesforce, Proprietary Software).

 

Benefits

About HealthMine

HealthMine is a Health Action as a Service company that continuously empowers and incentivizes individuals to take action and improve their health, while enabling health plans and organizations to increase profitability. Originally built inside a Value-Based Insurance Design (VBID) health plan, its services have been leveraged by health plans since 2008 to target and engage individuals to take the next clinically-informed health actions that improve quality measures and clinical outcomes while decreasing total cost of care.

HealthMine’s Automatic Health service combines proprietary analytics with a rules-based action engine platform. The platform matches individuals to appropriate care guidelines and optimizes both self-management and plan driven, technology-assisted care management of the most complex conditions. HealthMine’s proprietary analytics and rule sets score, weigh, and prioritize individuals by five domains: 1) clinical outcomes, 2) total cost of care, 3) health plan revenue, 4) social determinants and individual sentiment factors and 5) confirmed and auditable individual engagement. 

HealthMine offers competitive base salaries, full benefits (medical, dental, and vision), short-term and long-term disability benefits, matching 401(k) plan, equity in the company, and flexible work hours.

HealthMine provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. HealthMine does not sponsor individuals for employment-based visas for this position. In addition, HealthMine will provide reasonable accommodations for qualified individuals with disabilities.